Richard S. Gallagher - Writing and publishing credits

 

Experienced freelance writer and ghostwriter with expertise in science and technology, business management, computing, communications skills, leadership, psychology and numerous other topics.

 

Author of numerous critically acclaimed books on communications skills, workplace culture and technology:

· What to Say to a Porcupine: 20 Humorous Tales that Get to the Heart of Great Customer Service, AMACOM, 2008.

· Great Customer Connections: Simple Psychological Techniques that Guarantee Exceptional Service, AMACOM, 2006.

· The Perfect Company: A Simple Four-Step Process for Creating a High-Performance Workplace, Skills Development International, 2003. A selection of the Forbes Book Club.

· The Soul of an Organization: Understanding the Values That Drive Successful Corporate Cultures, Dearborn Trade Publishing, 2002. Reached Amazon.com top 2500 and number 15 on BizReading.com’s BestMovers list. A selection of the Chapter-a-Day Business Book Club.

· Delivering Legendary Customer Service: Seven Steps to Success, Oasis Press, 2000. Second edition of Smile Training Isn’t Enough. A selection of the Forbes Book Club. Excerpted in Dale Carnegie Training.

· Delivering Legendary Customer Service on the Telephone, Skills Development International, 1998.

· Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service, Oasis Press, 1998. An alternate selection of the Executive Program Book Club.

· Effective Software Customer Support, International Thomson Computer Press, 1995.

· Computer Visualization, CRC Press, 1994 (editor).

 

Extensive freelance and technical writing experience

· Numerous manual and book projects, articles, training materials, refereed journal papers and web sites. Experience in corporate, academic, government and other environments.

· Style and content editor for the National Cancer Institute’s Smoking and Tobacco Control Monograph Series, as well as numerous other research and public health projects.

· Over 100 articles and editorials in markets including Training Magazine, Personal Excellence, Service News, Supportweek, Supportindustry.com, IEEE Spectrum, Mechanical Engineering, The Business Journal (columnist 1996-1999) and many others.

· Business and research whitepaper projects for Battelle, SSPA, Supportindustry.com, RecognizeServiceExcellence.com and others.

· Corporate newsletter editing and article content for PATRAN News, CBORD UserNews, Putting the Patient First and others.

· Editing and ghostwriting for book and article projects.

· Book except on respect and leadership used in Dale Carnegie on-line training.

 

Partial client list

· National Cancer Institute

· National Institutes of Health

· Battelle Centers for Public Health Research & Evaluation

· Concept Systems

· TransAct Technologies

· McMurry Publications

· NEC Business Communications Systems

· Cornell University

· National Association of Business Management

· MSC Software

· Ansys

· 3D/EYE

· and many others

 

Click here for sample publication clips