Richard S. Gallagher - sample projects

Richard S. Gallagher - Selected publication clips

Book excerpts:

Bear With Me - chapter from What to Say to a Porcupine (AMACOM, 2008)

Chapter 1 from Great Customer Connections (AMACOM Books, 2006)

Chapter 1 from The Soul of an Organization (Dearborn Trade, 2002)

Chapter 2 from Delivering Legendary Customer Service (Oasis Press, 2000)

Science and technical writing

National Cancer Institute Monograph 18: Greater than the Sum: Systems Thinking in Tobacco Control

(I wrote approximately 30% of the content of this major research publication, including the intro and summary chapters, as chief science writer for a team of leading public health researchers.)

National Cancer Institute Monograph 17: Evaluating ASSIST

(I serve as style and content editor for this and many other NCI monographs, creating a consistent style, layout, and chapter summaries for contributed scientific chapters.)

Technical writing portfolio (PDF, 840 KB)

Sample product manuals, TransAct Epic 950 printer (link)

Articles and editorials:

Visualization: The Look of Reality, from IEEE Spectrum magazine (PDF, 6.2 MB)

The Passionate Workplace, from Executive Excellence magazine

Mission Improbable, from Training magazine (PDF, 120 KB)

Seeking and Finding America at the Ballpark, from From the Window (UK), March 2000

White paper reports

Hiring for Great Service, Service and Support Professionals Association, 2002, (PDF, 216 KB)

Quantifying the Values That Drive Corporate Performance, Acuity Learning Group/Concept Systems, Inc., 2003

Press releases

New book examines how values drive business success - PRWeb, November 2002