R.S. Gallagher and Associates

Professional Freelance Writer, Editor and Ghostwriter

Rich Gallagher is a professional freelance writer and editor serving clients who need national-caliber writing talent, on demand.


Rich is a critically-acclaimed nonfiction author whose own books include two #1 customer service bestsellers on Amazon.com, a 2008 finalist for business book of the year, and four book club selections. His books have sold in excess of US $1 million and have been published in eight languages, and he has contributed pieces for Time, CNN.com, and numerous trade publications.


For clients, Rich is a highly experienced science and business writer who has written and edited literally hundreds of articles, books, manuals, training programs, white papers, and other types of content for clients ranging from small startups to leading national organizations. He has also served as an editor and ghostwriter for book and article projects across a wide range of disciplines.

What Rich can do for you


Rich can create national-caliber written communications for you, at reasonable rates - on demand and on-line for clients anywhere in the world. An Ivy-League engineering graduate and former software executive whose own writing has ranged from prestigious technical journals to best-selling non-fiction books, his specialties include:


· Science, technical and business writing

· Ghostwriting books and articles

· Edited conference proceedings

· Web content

· Training and marketing materials

· Client reports

· and many other projects


He is a consummate professional who works quickly, listens to your needs, never ever misses a deadline - and puts your ideas into professional written content that will help drive your own success. Contact him today for a no-obligation discussion of your written communication needs, and discover what he can do for you.

R.S. Gallagher and Associates - PO Box 4023, Ithaca, NY 14852-4023

607.564.9878 - rich@rsgallagher.com - www.rsgallagher.com

Rich’s ninth book The Customer Service Survival Kit launched at #1 in customer service in spring 2013, reaching the Amazon.com top 750 in both the US and Canada. A Chinese edition will be released in 2015.

Rich’s What to Say to a Porcupine was the #1 customer service and #1 business humor book in the US in early 2009, and a finalist for 2008 Business Book of the Year from 800-CEO-READ.

Wait, aren't you a public speaker too?


Why, yes! If you are looking for speaking and training programs based on my own books, visit me at the Point of Contact Group, www.pointofcontactgroup.com!

Also visit the website for my most recent book The Customer Service Survival Kit: www.CustomerServiceSurvivalKit.com.


Download our free white paper!

Want to create publication-quality writing in your own work? Download a free copy of our latest white paper Before and After: Simple Rules for Turning Your Technical and Research Work into Great Writing, and learn from our expertise!